Incuz is a non-profit web magazine that provides content that caters to those who think that content rules the mind as well as the heart. At INCUZ, I believe that thoughts are intriguing, and they can always pave the way for you if they are communicated effectively.
Greetings and Welcome to my paradise, where I intend to connect with you through my content, to bring you a fresh perspective each time. I want to be able to carve my feelings and progress as I learn, relearn, unlearn, and carve again. INCUZ is indeed a platform that promotes sharing while ensuring we listen to each other in this curiosity-filled progressive journey to change the way we perceive information among ourselves. Our admiration for content patterns prompts us to evolve rich in every change we bring in the form of content to you and your reading taste.
After reading a few lines, I hope you now have a glimpse of what I intend to do and communicate on this platform. It will certainly be an exciting journey. Even though my journey has been very adventurous since I decided to figure things out in the magazine. Moreover, it is a walk on a path we have never heard of, full of innovations, a plea for progressive facts, and of course perplexing with long-time leaders steering the ship.
Incuz.com is my effort to build two-way communication through my conviction to proceed and consensus to make an effort.
My name is Japreet Kaur Saini. I am a customer experience expert with 15 years of professional working experience in different domains and technologies. I believe in capturing the voice of business/customers and deliver solutions with an attitude of collaboration and teamwork.
Customer experience plays a crucial role in shaping customers’ perceptions, loyalty, and advocacy. A positive customer experience can lead to customer satisfaction, repeat business, positive word-of-mouth, and increased customer lifetime value. On the other hand, a negative experience can result in customer churn, damage to the brand reputation, and lost opportunities.
The need for a customer-centric approach cannot be overstated, and I firmly think that listening to my clients and customers’ needs is what motivates me to do my best work. Natural bar-raiser: insatiably curious and driven, with a desire to continuously learn more and comprehend fundamental business principles and the organizational levers that support profitable growth.
At the same time as diversity, inclusiveness, and psychological safety are essential components of my path, I am driven by a passion for the customer experience. I am driven to map my journey by goal accomplishment and ongoing progress. To include others in your path, diversity and inclusion are crucial. In order to achieve a common goal, this calls for the participation and collaboration of people from various walks of life.